SVIP Club Privacy Policy

1. Introduction

SVIP Club ("the Platform", "we", "us") operates the website at svipclub.onl and the SVIP Club mobile app. We take the privacy of our members seriously. This Privacy Policy explains how we handle personal data collected in the course of providing our sports betting, casino and gaming services to Pakistan users.

This policy applies to all members who have registered an account, all visitors who browse the website, and all users of the SVIP Club Android app. It covers every data point we collect — from registration details to payment transaction records and in-app behaviour — and explains why we need it, how long we keep it, and how it is protected.

We do not sell your personal data. We do not share it with advertisers. We collect only what is necessary to operate the platform and keep your account secure. If you ever have questions about your data, contact our support team using the details at the bottom of this page.

2. Data We Collect

The personal information SVIP Club collects falls into the following categories:

We do not collect data that is not necessary for operating the platform. We do not ask for your phone contacts, social media profiles or location data beyond what your IP address indicates at a country level.

3. How We Use Your Data

Every piece of data SVIP Club collects is used for a specific, justified purpose. Here is how your information is put to work:

• Account management: Your registration details are used to create and maintain your SVIP Club account, verify your identity, and ensure only you can access it.
• Processing transactions: Financial data is used to process PKR deposits and withdrawals through JazzCash, Easypaisa, Raast and other supported payment methods. We need this data to credit your account accurately and process your withdrawal requests.
• Platform personalisation: Gaming activity data helps us display relevant sports markets — such as PSL cricket, T20 internationals and football — and suggest casino titles based on what you have played previously.
• Security and fraud prevention: Device and IP data is used to detect unusual login patterns, identify potential fraud and protect your account from unauthorised access.
• Responsible gaming: Gaming activity and session data is used to operate responsible gaming tools including deposit limit tracking, session reminders and self-exclusion management.
• Customer support: Communication data is used to resolve your support queries efficiently and to maintain a record of support interactions related to your account.
• Platform improvement: Aggregated, anonymised usage data helps us understand which features are most used, where technical issues occur and how the platform can be improved for all Pakistan members.
• Legal and compliance obligations: Certain data is retained to meet record-keeping obligations related to financial transactions.

We do not use your personal data for targeted advertising on third-party platforms. We do not build marketing profiles from your gaming behaviour to sell to data brokers.

4. Payment Data & PKR Transactions

All financial transactions on SVIP Club are conducted in PKR. When you make a deposit via JazzCash, Easypaisa, Raast, bank transfer or card, the payment is processed directly through that provider's own secure infrastructure. SVIP Club does not store your full card numbers, JazzCash PINs, Easypaisa account passwords or any other sensitive payment credentials on our servers.

What we do retain is a transaction record — the amount in PKR, the payment method type, the date and time, and the reference number provided by the payment provider. This is necessary for crediting your balance correctly, processing withdrawal requests and resolving any payment disputes you may raise with support.

Withdrawal requests are matched against the payment method used for deposits or methods verified on your account. This is a standard anti-fraud measure to ensure funds are returned only to the rightful account owner.

5. Cookies & Tracking Technologies

SVIP Club uses cookies and similar tracking technologies to operate the platform and improve your experience. Cookies are small text files stored on your device when you visit the website or use the app. They help us keep you logged in, remember your preferences and understand how the platform is being used.

The types of cookies used on SVIP Club:

• Essential cookies: Required for the platform to function. These handle session management, login state and security tokens. The platform cannot work without them.
• Functional cookies: Remember your preferences such as language settings, display options and responsible gaming limits you have configured.
• Analytics cookies: Collect anonymised data about how visitors use the platform — which pages are visited most, where users spend time and where technical errors are encountered. This data is aggregated and not linked to individual accounts.
• Security cookies: Help detect and prevent fraudulent login attempts and unusual account activity.

You can manage cookie preferences through your browser settings. Disabling essential cookies will affect your ability to log in and use the platform normally. Disabling analytics cookies will not impact your platform experience.

6. Data Sharing

SVIP Club does not sell, rent or trade your personal data to any third party. Your information is only shared in the following limited circumstances:

• Payment providers: When you make a deposit or withdrawal, the necessary transaction details are passed to JazzCash, Easypaisa, Raast, your bank or card network to process the payment. Each provider operates under its own privacy policy.
• Technology service providers: We use trusted third-party infrastructure providers for hosting, database management and platform analytics. These providers are contractually bound to handle your data only as directed by SVIP Club and not for their own purposes.
• Security and fraud detection services: Anonymised device and behavioural signals may be shared with security partners to identify and prevent fraud, bot activity and account takeover attempts.
• Legal obligations: If required by applicable law or a valid legal process, SVIP Club may disclose member data to the extent required to comply with that legal obligation. We will always aim to notify affected members where legally permissible to do so.

Any third party that receives your data under the circumstances above is required to maintain appropriate security standards and to use the data only for the specific purpose for which it was shared.

7. Data Retention

SVIP Club retains your personal data for as long as your account is active and for a reasonable period afterwards to handle any outstanding queries, withdrawal requests or disputes. The general retention principles are:

• Account registration data is retained for the lifetime of your account plus a standard period after closure to allow for dispute resolution.
• Financial transaction records in PKR are retained for a minimum period necessary to meet standard financial record-keeping practices.
• Gaming activity history is retained to support responsible gaming tools including the review of betting patterns in the context of self-exclusion requests.
• Support communication records are retained for a reasonable period after a ticket is resolved, to provide context if related issues arise later.
• Anonymised analytics data may be retained indefinitely as it cannot be linked back to any individual member.

When data is no longer required and the retention period has passed, it is securely deleted or anonymised so it can no longer be associated with your account.

8. Security Measures

Protecting your personal data is a core operational priority for SVIP Club. The platform employs a range of technical and organisational security measures:

• Encryption in transit: All data exchanged between your device and the SVIP Club platform is encrypted using TLS. This applies to the website, the mobile app and all API communications.
• Password security: Account passwords are hashed using industry-standard cryptographic methods. SVIP Club staff cannot view your password in plain text.
• Access controls: Access to member data within SVIP Club's internal systems is restricted to authorised staff on a strict need-to-know basis. Access is logged and monitored.
• Fraud monitoring: Automated systems monitor login attempts, payment patterns and account activity for signs of fraud or unauthorised access, with alerts triggering manual review where needed.
• Session management: Inactive sessions are automatically timed out to reduce the risk of unauthorised account access on shared devices.

9. Your Rights

As a member of SVIP Club, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team with your registered email address and a description of your request.

10. Minors

SVIP Club is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. During registration, members are required to confirm they are adults. Where age verification is requested and a member cannot confirm they are 18 or above, their account will be suspended and any associated data will be reviewed and, where appropriate, deleted.

If you believe a minor has registered an account on SVIP Club, please contact support immediately so the account can be reviewed and closed. The protection of minors from gambling platforms is a priority we take seriously.

11. Changes to This Policy

SVIP Club may update this Privacy Policy from time to time to reflect changes in platform features, data practices or applicable standards. When material changes are made, members will be notified through the platform interface or via the email address registered to their account.

The date shown at the top of this page always reflects the most recent revision. We encourage you to review this policy periodically so you stay informed about how your data is being handled. Continued use of the platform following any update constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please reach out to the SVIP Club support team. You can use the live chat feature within the platform or email us at the address shown in the footer of this page.

We aim to respond to all privacy-related enquiries within a reasonable timeframe. For data deletion or access requests, please include your registered email address and a clear description of your request so we can locate your account and handle it efficiently.